To reset your password, click the blue link on the sign-in page that says "Reset your password," and enter the e-mail address you used to sign up. You should receive an e-mail to help you choose a new password. If this does not work, contact customer support on live chat (via the "Tell us how you're doing" widget, on the phone toll-free at (888) 470-8018 or email chat@firecracker.me and we will be more than happy to reset your password for you.

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