1. Log into your Ambassador/Firecracker Account at https://firecracker.getambassador.com/. If you do not know your password or have difficulty logging in please use the 'forgot password' link.

2. Once you're in, go to account settings: 

3. Scroll down to payment credentials, select Dwolla or gift card:

You will be able to see commission and payout status in your Ambassador account, check ‘Commission’ and ‘Status’. If you have not received a completed payment, contact us at techsupp@lww.com and we’ll help you track it down, or have it reissued.

We do not pay referral bonuses in cases where we have refunded the referred user, nor do we process refunds on subscription in cases where we have already paid a referral bonus. We provide for "lag time" between referral and payout to accommodate this.

Full referrals FAQs can be found here: http://learning.firecracker.me/firecracker-referral-program-faq

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